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How do I return an item? RETURN POLICY
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier, please inspect the product for damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt). Or you may refuse delivery. Damages must be reported within 3 days of receipt to customer service (1-888-668-2688). You may also email sales@modernsensibility.com for product questions and comments. If you are not satisfied with your purchase, you can return or exchange the product within 15 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. All products properly returned under this policy are eligible for a refund credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less a 15% restocking fee. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund as well. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits. All clearance and discontinued items are FINAL SALE. WARRANTY POLICY
Modern sensibility warrants to you, the original buyer, that goods shall be free of defects in material and/or workmanship attributable to manufacture for a period of one year from the date of buyer's receipt of product. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the modern sensibility warranty. Warranty is subject to normal use under normal conditions. THE REPAIR OR REPLACEMENT OF DEFECTIVE GOODS CONSTITUTES MODERN SENSIBILITY'S ENTIRE OBLIGATION. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. modern sensibility shall in no event be liable for incidental or consequential damages. |
